Minicab Website Design & Minicab Booking Engine.
Passenger Books Online & Pays Online
Passengers can make a booking online via website or Customer App. All bookings received over the phone or via emails can also be added to the dashboard by operator from the Admin Backend.
Instant Confirmations & Notifications
Customers will get their confirmations and notifications in various method such as Email, Text (with your own name and branding).and push notifications on their passenger app. Also passenger will receive email, text and push notification for Driver on route, Driver arrivals.
Dispatching Jobs to the Drivers
Cloud based dispatching system where your operators can choose a driver and dispatch the job to him. The full data is sent to the driver automatically using our PDA intergration.
Driver on route
Driver then goes to pick up the passenger at the given location using Google Maps. Once on the job, driver will change booking status to “On Route” to inform operator about job status. Operator sees driver’s location in real time on a map.
Passenger on board
As soon as the passenger is picked from the pick-up location, the driver changes journey status to “Passenger on board” to update operator about job progress.
As soon as the passenger is dropped off, they will receive a system generated feedback link, so you can monitor your Staff, Driver & your website performance on every job.
Minicab Call Centre & Call Management Solution
We will help you setup the phone system to be answered by us, We work with one of the best VOIP providers so we can transfer your existing telephone numbers to us and you control and pay for its outgoing monthly subscription.
When a phone rings we answer and take the bookings also our team will provide a good customer support such as Quotations, Amendments, Bookings and Cancellations etc.. They all trained with 5 major Dispatch Systems..
We have teams of experienced controllers who can deal with your booking completion 24/7, They all trained with 5 major Dispatch systems. They monitor flights and traffic for allocation, Our controllers will be very friendly with your drivers and your team.
All your calls are Monitored and Recorded on our cloud based backend where you can access that 24/7 so that you can monitor our team closely. Our phone system setup on Extension based so you just dial their extension to contact our team.
You monitor our team 24/7 using our CCTV access which can work with your Mobile Phones, Our aim is to give you the full control to your dedicated team remotely so you know what your team is doing.
We have been doing this for 8 yrs and we are working with 4 Minicab offices in London for 70% cheaper price per hour for each dedicated staff. We will invoice you on a weekly basis so you know what you are spending and saving on us.